by Kat Wellard | Oct 4, 2026 | AI
Most small businesses with visitors spread across regions, or with image and video-heavy sites, see a real gain from a CDN: faster pages, fewer outages during traffic spikes, and lower origin load. If your audience is purely local and your site is a simple brochure...
by Kat Wellard | Oct 3, 2026 | AI
Use modern Configure Approvals together with Power Automate for almost every new sharepoint approval workflow you build today, and reserve classic content approval (moderation) for scenarios with a strict legal or compliance need for version-gated visibility. The...
by Kat Wellard | Oct 2, 2026 | AI
An email retention policy for UK organisations must tie every retention period to a documented business purpose that can be justified under UK GDPR, then operationalise that schedule in your records systems. Emails should be retained by content and purpose, not by...
by Kat Wellard | Oct 1, 2026 | AI
A successful CRM implementation follows a fixed sequence: assess, choose, plan, configure, migrate, test, train, go live, then optimise. Success is judged against three measurable outcomes: user adoption, data completeness and pipeline accuracy. Most projects run into...
by Kat Wellard | Sep 30, 2026 | AI
Use chatbots for scale and routine enquiries, live chat for complex or emotionally sensitive cases, and expect most mature support operations to run both together. Businesses deploying AI agents must also stay transparent about their use, in line with Gov, which keeps...
by Kat Wellard | Sep 29, 2026 | AI
A B2B SEO strategy is the system that turns search visibility into qualified pipeline by mapping keywords to buying committee needs and proving value with procurement ready evidence. Getting there means five moving parts working together: mapping buyer roles, building...
